Payment Policy

Effective Date: January 17, 2025

At PureGemLuxury, we want to ensure that your shopping experience is seamless and secure. This Payment Policy outlines the payment methods we accept, as well as the terms and conditions related to payments on our website.

1. Accepted Payment Methods

We accept a variety of secure payment methods for your convenience. At checkout, you can choose one of the following options:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: A secure online payment service for credit card and bank account payments.
  • Apple Pay: A fast, secure payment option for customers using Apple devices.
  • Google Pay: A secure method for users of Android devices.

We do not accept checks, money orders, or cash on delivery (COD).

2. Currency

All transactions on PureGemLuxury are processed in USD (United States Dollar). If you are purchasing from outside the United States, your bank or payment provider may convert the transaction into your local currency. Please note that currency conversion fees may apply depending on your bank’s policy.

3. Order Processing

Payment for your order must be successfully processed before we can begin the fulfillment and shipping process. If there is an issue with your payment, such as a declined transaction or an expired credit card, we will notify you via email and request that you update your payment information.

4. Security

We take the security of your payment information very seriously. All transactions made on PureGemLuxury are protected by industry-standard encryption technologies, such as SSL (Secure Socket Layer), to ensure your data remains confidential. We do not store any credit card information on our servers.

5. Sales Tax

In accordance with state and local tax laws, sales tax will be applied to orders where applicable. The tax rate will be calculated at checkout based on the shipping address and the applicable rate for your location.

6. Billing Information

When placing an order on PureGemLuxury, you are required to provide valid billing information, including your name, address, email, and payment details. By submitting your payment information, you confirm that it is accurate and complete.

If there is an issue with your billing information or if your payment is not processed successfully, we may contact you to resolve the issue before we proceed with your order.

7. Authorization for Payment

By submitting an order, you authorize PureGemLuxury to charge the payment method provided for the total amount of your order, including applicable taxes, shipping fees, and any additional charges. If there is a problem with your payment method, we may attempt to authorize the payment again or cancel your order.

8. Failed Payments

In the event that your payment is declined or cannot be processed, your order may be canceled, and you will be notified immediately. You will be provided with the option to select a different payment method or correct any issues with your current payment information.

9. Refunds

If you are eligible for a refund, the amount will be credited to the original payment method used to make the purchase. Please refer to our Refund and Returns Policy for more details on how refunds are handled.

10. Payment Disputes

If you believe there has been an error in the payment process, or if you would like to dispute a charge, please contact us immediately at info@puregemluxury.com. We will investigate the issue and work with you to resolve it as quickly as possible.

11. Payment Terms Updates

We reserve the right to modify or update our payment policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

12. Customer Support

If you have any questions or concerns regarding payments, please do not hesitate to reach out to us:

For more details, please visit our Payment Policy page on our website here.