Shipping Policy

Effective Date: January 17, 2025

At PureGemLuxury, we are dedicated to providing our customers with fast, reliable, and secure shipping services. This Shipping Policy outlines our procedures for processing, shipping, and delivering your purchases.

1. Shipping Options and Rates

We offer a variety of shipping options to suit your needs. Shipping rates are calculated based on the weight of your order, destination, and the shipping method selected during checkout.

  • Standard Shipping: Delivery within 5-7 business days after processing.
  • Expedited Shipping: Delivery within 2-3 business days after processing.
  • Overnight Shipping: Delivery within 1 business day after processing (available for orders placed before 12 PM EST).

Shipping fees are automatically calculated at checkout, based on the destination and the shipping option you select.

2. Order Processing

All orders are processed within 1-3 business days after payment has been successfully confirmed. Processing times may be longer during busy periods, holidays, or if additional verification is needed.

Please note that orders placed on weekends or holidays will be processed on the next business day.

3. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number. You can track your shipment on the courier’s website for real-time updates on your package’s status.

4. Shipping Restrictions

Currently, we only offer shipping to the United States and select international locations. If you are located outside the United States and wish to place an order, please contact us at info@puregemluxury.com to confirm availability for international shipping.

5. Shipping Delays

While we strive to ensure timely delivery, PureGemLuxury is not responsible for shipping delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances beyond our control.

If your package is delayed, please check the tracking information provided. If there are any issues, please reach out to us, and we will assist you in resolving the matter.

6. Shipping Costs

Shipping costs are based on your shipping method and the weight of your order. These charges will be clearly displayed during checkout before you confirm your purchase.

  • For international orders, customs duties, taxes, and additional fees may apply, and these are the responsibility of the customer.

7. Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us immediately at info@puregemluxury.com. We will work with the shipping carrier to resolve the issue and ensure a satisfactory resolution. Please note that we require photo evidence for damaged items.

8. Signature Requirements

For high-value orders, we may require a signature upon delivery to ensure the safety and security of your purchase. This requirement will be noted during checkout if applicable.

9. Shipping Address

Please ensure that the shipping address provided during checkout is correct. PureGemLuxury is not responsible for delays or incorrect deliveries due to address errors. If you notice any issues with your address, please contact us immediately at info@puregemluxury.com before your order is processed.

10. Shipping to P.O. Boxes and APO/FPO Addresses

We currently do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid residential or commercial address for shipping.

11. Customer Support

If you have any questions or concerns about shipping, please feel free to contact us:

For more details, you can visit our Shipping Policy page on our website here.