Sales Policy

Effective Date: January 17, 2025

At PureGemLuxury, we are committed to providing high-quality jewelry and an exceptional shopping experience. This Sales Policy outlines the terms and conditions for purchasing items from our website.

1. Product Availability

We make every effort to ensure that all products listed on our website are available for purchase. However, in some cases, an item may become out of stock after you place your order. If an item is unavailable, we will notify you promptly and offer alternatives, such as a backorder, exchange, or full refund.

2. Pricing

All prices listed on our website are in US Dollars (USD) and are subject to change without notice. We reserve the right to modify prices at any time, but the price at the time of purchase is the final price for your order.

  • Discounts and Promotions: From time to time, PureGemLuxury may offer discounts, promotions, or special offers. These promotions are subject to specific terms and may have an expiration date.
  • Taxes: Sales tax will be applied to your order based on your location, as required by law.

3. Order Confirmation

Once you place an order on our website, you will receive an order confirmation email, which includes the details of your purchase, such as the item(s) ordered, price, and estimated delivery date. Please review this confirmation to ensure all details are correct.

If you do not receive an order confirmation or notice any discrepancies, please contact our customer service team immediately at info@puregemluxury.com.

4. Payment Methods

We accept various secure payment methods, including:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure payment gateways

All payment transactions are processed securely through encrypted channels to ensure your payment information is protected.

5. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days after payment confirmation. Processing may take longer during busy periods, holidays, or if additional verification is required.
  • Order Tracking: Once your order has been shipped, we will send you a tracking number via email so you can monitor the progress of your delivery.

6. Shipping and Delivery

We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping costs will be calculated at checkout based on the delivery address and chosen shipping method.

  • Shipping Timeframe: Delivery times may vary depending on your location. Standard shipping usually takes 5-7 business days, while expedited shipping can take 2-3 business days.
  • International Shipping: We also offer international shipping. Please be aware that customs duties, taxes, and additional fees may apply, and these are the responsibility of the customer.

7. Cancellations and Changes to Orders

Once an order is confirmed and processed, we are unable to make changes or cancel it. If you wish to modify or cancel an order, please contact us immediately at info@puregemluxury.com, and we will do our best to accommodate your request before shipment.

8. Sales and Promotions

  • Exclusive Sales: From time to time, we may run flash sales, seasonal promotions, or offer exclusive discounts. These promotions may be limited in duration and are subject to specific terms.
  • Limited-Time Offers: Certain items or collections may be part of limited-time offers, where prices are reduced for a specific period. These offers may be limited in quantity or only available to registered customers.

9. Returns and Refunds

For information on our returns and refunds policy, please refer to our Refund and Returns Policy here.

10. Customer Support

Our customer support team is available to assist with any issues or questions regarding your order. If you have any concerns or require further assistance, please contact us:

For more details, you can visit our Sales Policy page on our website here.